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Appendix
The charge
light is off
• Make sure the power and line cords are plugged in correctly
and securely.
• Unplug the unit’s electrical power. Wait for 15 seconds, then
plug it back in. Allow up to one minute for the cordless hand-
set and telephone base to reset.
• Clean the cordless handset and telephone base charging
contacts each month using a pencil eraser or cloth.
• Your phone might be malfunctioning. Please refer to the
Limited warranty section of this user’s manual for further
instruction.
My caller ID
isn’t working
• Caller ID is a subscription service. You must subscribe to this
service from your local telephone company for this feature to
work on your phone.
• Your caller must be calling from an area that supports caller ID.
• Both you and your caller’s telephone companies must use caller
ID compatible equipment.
• Relocate your telephone base to a higher location. The
phone will have better reception when not installed in a low
area.
• If the other phones in your home are having the same prob-
lem, the problem is in your wiring or local service. Contact
your local telephone company (charges may apply).
Troubleshooting
System does
not receive
caller ID when
on a call
• Make sure you subscribe to caller ID with call waiting fea-
tures services provided by your local telephone company.
Caller ID features will work only if both you and the caller
are in areas offering caller ID service, and if both telephone
companies use compatible equipment.