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Form A1 Instructions:
Night Service
Salesperson completes Items 1–10. Sales Support Rep completes 11-13.
1.
2.
3.
4.
5.
6.
7.
8.
9.
Enter the name of the customer (billing name).
Enter the address where the system is to be installed.
Enter the name and telephone number of the person at the installation
site who is to be contacted with questions about the installation.
Enter the name and phone number of the person (and alternate) to be
trained.
Enter salesperson information.
Enter the features the customer is most interested in (most important
first).
Outside Telephone Lines
Telephone No.
Enter phone number of each outside line.
New?
If ordering a new line and number is unknown,
enter x.
Description Describe line (800, Local, FX, etc.).
Rotary?
If line is rotary dial, enter x.
Check if applicable.
Fill in blanks where necessary.
Check if applicable. Fill in blanks where necessary.
PBX/Centrex
If system is behind PBX or Centrex, enter x.
PBX/Centrex
If the system is behind PBX or Centrex, enter x and
dial-out code
the digit the customer must dial to get an outside
line.
Recall Timer
If the system is behind Centrex, enter x.
Duration
Transfer Return
By default, a transferred call returns to the origi-
Rings
nator (or a programmed Transfer Return extension)
if not picked up within 4 rings. Possible settings are
0–9 rings (0 rings = “no return”). If the customer
wants a setting other than 4, enter x and the
preferred number of rings.
Outside Conference
If the customer wants to prevent all users from
Restriction
conferencing together more than one outside
party, enter x.
No toll-call prefix
If dialing a “0” or “1” to make toll calls is NOT
required, enter x.
System Password
If the customer wants a 4-digit system password,
enter x. Whoever knows the password can place
any type of call at any time, regardless of dialing
Emergency
Telephone
Number List
Facsimile
Extensions
Hotline
Extensions
Doorphone
Extensions
Auto Attendant
Extensions
AA Transfer Return
Extensions
Other Transfer
Return Extensions
If the customer wants Night Service, enter x.
When the person at Ext. 10 turns on Night
Service, phones in the Night Service Group ring
immediately (overriding normal ring options). In
addition, if a system password has been pro-
grammed, system users cannot place outside
calls, except Emergency Telephone numbers
and Marked System Speed Dial numbers.
If the customer wants a list of emergency
phone numbers, enter x. They can be dialed
at any time by any extension with access to
an outside line, regardless of restrictions
placed on the phone.
If the customer has any fax machines, enter x
and identify their extensions.
If the customer will have any hotline phones,
for each phone enter the extension and its
destination extension (the extension that wil ring
when the hotline phone is used). The hotline
phone must be a standard touch-tone or rotary
phone, and should have no outside lines
assigned to it. We recommend hotline phones
not be connected to extensions 10, 16, 22, or 28
because these are power failure transfer
extensions.
If the customer will have doorphones (2 max-
imum), enter x’s where appropriate, then identify
extensions to ring. Any extension with a phone
can be rung, but the doorphone itself cannot be
on Ext. 10, 11, 16, 17, 22, 23, 28, or 29.
Enter the extensions any auto attendants
(AAs) will be connected to (any extension
except 10, 16, 22, or 28 is acceptable).
Directly underneath each AA extension, indicate
the extension that should get calls the AA
cannot transfer because the extension or route
the caller dials (after hearing the recorded
greeting) does not answer.
The system normally returns transferred calls
that are not answered to the extension that
originated the transfer. Indicate any originating
extensions that should not receive returning
transferred calls. Directly under the originating
extension, indicate the extension where the
transferred calls should go instead.
Additional information for the installer.
restrictions placed on the extension.
10.