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Appendix
Troubleshooting
I get noise,
static, or weak
signal even
when I’m near
the base.
• Other electronic products can cause interference to your cordless
telephone. Try installing your telephone as far away from the follow-
ing electronic devices as possible: wireless routers, radios, radio
towers, pager towers, cellular telephones, intercoms, room monitors,
televisions, personal computers, kitchen appliances and other cord-
less telephones.
• Microwave ovens operate on the same frequency as your telephone.
It is normal to experience static on your telephone while the micro-
wave oven is operating. Do not install this telephone in the same out-
let or near a microwave oven.
• If your telephone is plugged in with a modem or a surge protector,
plug the telephone (or modem/surge protector) into a different loca-
tion. If this solves the problem, re-locate your telephone or modem
farther apart from one another, or use a different surge protector.
• Relocate your telephone to a higher location. It will likely have better
reception when installed in a higher area.
• If the other telephones in your home are having the same problem,
the problem is in your wiring or local service. Contact your local tele-
phone company (charges may apply).
• If you subscribe to DSL service and if you hear noise during conver-
sations and/or your caller ID features are not functioning properly,
install a noise filter to the telephone line between the base unit and
the telephone line jack. Contact your DSL provider to obtain a noise
filter.
I hear other
calls while
using my
telephone.
• Disconnect the telephone base unit from the telephone jack, and
plug in a different telephone. If you still hear other calls, the problem
is probably in your wiring or local service. Call your local telephone
company.
I hear noise in
the cordless
handset, and
none of the
keys or buttons
work.
• Make sure the power cord is plugged in securely.