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Warranty and Customer Service ADTRAN IP SoftPhone User Manual
4 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A
Warranty and Customer Service
ADTRAN will repair and return this product within the warranty period if it does not meet its published
specifications or fails while in service. It is the responsibility of the entity (ADTRAN Certified Dealer or
Service Provider) that sold you your ADTRAN equipment to diagnose and initiate the product return to
ADTRAN.
Product Registration
Registering your product during installation helps ensure complete customer satisfaction. Please take time
to register your product with a valid Company name and e-mail address when you perform the installation.
Product Support Information
Post-Sale Support
The entity (ADTRAN Certified Dealer or Service Provider) that sold you your ADTRAN equipment
should serve as the first point of contact for support. If additional support is needed, the ADTRAN Support
website provides a variety of support services such as a searchable knowledge base, updated firmware
releases, latest product documentation, and troubleshooting tools. All of this, and more, is available at:
Installation and Maintenance Support
The entity (ADTRAN Certified Dealer or Service Provider) that sold you your ADTRAN equipment
should serve as the first point of contact for support. However, if you have purchased ADTRAN Custom
Extended Services (ACES), you are eligible to access the ACES Help Desk. The ACES program offers
multiple types and levels of installation and maintenance services which allow you to choose the kind of
assistance you need. This support is available at:
For questions, call the ACES Help Desk.
http://support.adtran.com
http://support.adtran.com
ACES Help Desk (888) 874-ACES (2237)