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78 Model 57i CT IP Phone User Guide
Line Keys and Softkeys
5. You are logged into the queue and the following screen displays.
6. To allow your phone to be available in the queue, press the Available softkey.
The following screen displays.
If your IP phone status is set to “Available” then the server begins to distribute
phone calls from this queue to your IP phone. You must manually change the state
to “Available” in order to start receiving calls.
7. To temporarily stop receiving calls, press the press the Unavailable softkey.
If you are on a call (or miss a call that has been distributed to your phone), your
phone status automatically changes to "Unavailable". Your phone remains in the
"Unavailable" state until one of the following occurs:
• You use the IP Phone UI to manually switch the IP phone state back to
"Available"
or
• The availability “timer” for your IP phone expires. This only occurs if your
Administrator has configured an auto-availability timer on your IP phone.
Contact your System Administrator for more information.
8. To logout of the queue, press the Log Out softkey. The server no longer distrib-
utes phone calls to your IP phone.
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Available
Log Out
ACD: Support
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Callers
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Unavailable
Log Out