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Model 57i CT IP Phone User Guide 75
Line Keys and Softkeys
Configuring an Automatic Call Distribution (ACD) Key
Use the following procedure to configure ACD on the 57i CT IP Phone. The
procedure shows the softkey screens as an example.
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module <N>.
2. Click on the Bottom Keys tab or the Top Keys tab.
3. Select from "Key 1" through "Key 20" on the bottom tab.
or
Select from "Key 1" through "Key 10" on the top tab.
4. In the "Type" field, select "Auto call distribution".
5. In the "Label" field, enter a label to apply to this ACD key.
6. In the "Line" field, select a line to apply Automatic call distribution. Valid values
are 1 through 9.
7. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or
uncheck (disable) the idle state for this softkey.
8. Click to save your changes.
Aastra Web UI
Note: The "Value" field is not required.
Note: It is recommended you configure no more than a single ACD softkey or
Expansion Module key per IP phone.