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page 64 PalmPilot Professional Handbook
Customer must contact
3Com’s Palm Computing, Inc. Technical Support or Customer
Service within the applicable warranty period to obtain warranty
service authorization. Dated proof of original purchase will be
required. 3Com is not responsible for Customer products or parts
received without warranty service authorization. In the United
States, replacement products or parts will be shipped prior to
receipt of the defective products or parts by 3Com, and repaired
products or parts will be shipped as soon as reasonably practicable,
which will be no later than thirty (30) days after receipt of the
defective products or parts by 3Com. Repaired or replacement
products will be shipped to Customer at 3Com’s expense. The
repair and replacement process for products or parts in locations
outside of the United States will vary dependent on Customer’s
location.
Products or parts shipped by Customer must be sent prepaid and
packaged appropriately for safe shipment; obtaining insurance for
packages is advisable. In the United States, if such products or parts
are not shipped by Customer to arrive at 3Com within thirty (30)
days from the date warranty service authorization is provided,
Customer will pay 3Com the price of such product or part at the
then-current published catalog price.
3Com shall not be liable under this warranty if its testing and
examination disclose that the alleged defect in the product does not
exist or was caused by Customer’s or any third person’s misuse,
neglect, improper installation or testing, unauthorized attempts to