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page 56 PalmPilot Professional Handbook
Chapter 3
Reference
Technical Support
If you have a problem using the PalmPilot
™
connected organizer,
make sure you have reviewed the Troubleshooting section of this
chapter before seeking assistance. The electronic README file
(included on the PalmPilot Desktop installation diskette) contains
information about last minute revisions, cautions, and usage tips
which may solve your problem. If you have a problem related to
the HotSync
™
technology, refer to the PalmPilot Handbook for
troubleshooting information.
For further assistance, please visit our web site where PalmPilot
HelpNotes are posted: http://www.palmpilot.com.
Before requesting support, experiment a bit to reproduce and
isolate the problem. When you do call support, please be ready to
provide information about the version of DOS/Windows or
Macintosh operating system you are using, the actual error
message or state you are experiencing, and the steps to reproduce
it.
Online Support
Web Access http://www.palmpilot.com