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Additional information
Problem Suggestion
I get noise, static,
or weak signal even
when I’m near the
telephone base.
• Other cordless telephones and 802.11 wireless routers used for home computer networks both use
internal radios to communicate. The radios may interfere with one another. You can improve the
performance of your cordless telephones and your router by:
a. positioning your new telephone as far away as possible from any other existing cordless
telephone system already installed in your home to avoid the two systems interfering with each
other.
b. positioning your telephone base as far as possible from your router, computer or any other
computer devices.
c. selecting channels 4 through 10 for your router (refer to your router’s user manual for more
information).
• Other electronic products can cause interference with your cordless telephone. Try installing your
telephone as far away from these types of electronic devices as possible: wireless routers, radios,
radio towers, pager towers, cellular telephones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless telephones.
• Microwave ovens operate on the same frequency as your telephone. It is normal to experience static
on your telephone while the microwave oven is in operation. Do not install this telephone in the same
outlet or near the microwave oven.
• If your telephone is plugged in with a modem or surge protector, plug the telephone (or modem/surge
protector) into a different location. If this solves the problem, re-locate your telephone or modem
farther apart from one another, or use a different surge protector.
• Relocate your telephone to a higher location. The telephone will likely have better reception when
installed in a high area.
• If the other telephones in your home are having the same problem, the problem is in your wiring or
local service. Contact your local telephone company (charges may apply.)
I hear other calls while
using my telephone.
• Disconnect your telephone base from the telephone jack, and plug in a regular telephone. If
you still hear other calls, the problem is probably in your wiring or local service. Call your local
telephone company.
Troubleshooting