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Troubleshooting
If you have difculty operating your telephone, the suggestions below should solve the problem. If you still have
difculty after trying these suggestions, call VTech Communications at 1(800)595-9511. In Canada, call VTech
Telecommunications Canada Ltd. at 1(800)267-7377.
Problem Suggestion
When attempting to
de-register, the IN USE
light is on steadily.
• Pick up the handset in the main telephone base, press to go off hook, and press OFF to
hang up. Begin de-registration again.
My telephone doesn’t
work at all.
• Make sure the power cord is plugged in.
• Make sure the telephone line cord is plugged rmly into the base unit and the telephone wall
jack.
• Disconnect the charger adapter for a few minutes, and then reconnect it.
• Charge the battery in the handset for at least 16 hours. For optimum daily performance, return
the handset to its charger when not in use.
• Reset the telephone base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it
back in. Allow up to one minute for the handset and telephone base to reset.
• You may need to purchase a new battery. Please refer to the Batteries section of the system’s
user’s manual.
I cannot get a dial
tone.
• Try all the suggestions above.
• If the handset displays NOT REGISTERED, follow the instructions on page 7 to register your
handset.
• Move the handset closer to the telephone base. You might have moved out of range.
• Your telephone line cord might be malfunctioning. Try installing a new telephone line cord.
• If the previous suggestions do not work, disconnect the telephone base from the telephone
jack and connect a different telephone. If there is no dial tone on that telephone either, the
problem is in your wiring or local service. Contact your local telephone company.