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SERVICE AND SUPPORT
Service Returns
28 V
X
810 DUET INSTALLATION GUIDE
• You will be issued MRA number(s) and the fax will be returned to you.
5 Describe the problem(s) and provide the shipping address where the repaired
or replacement unit must be returned.
6 Keep a record of the following items:
• Assigned MRA number(s).
• VeriFone serial number assigned to the V
x
810 DUET you are returning for
service or repair (serial numbers are located on the bottom of the unit (see
Figure 13).
• Shipping documentation, such as air bill numbers used to trace the
shipment.
• Model(s) returned (model numbers are located on the VeriFone label on
the bottom of the V
x
810 DUET).
Figure 13 Information Label on Unit Bottom
NOTE
One MRA number must be issued for each V
x
810 DUET you return to VeriFone,
even if you are returning several of the same model.
MODEL NUMBER
SERIAL NUMBER