Filter
Top Products
V
X
810 DUET INSTALLATION GUIDE 27
CHAPTER 6
Service and Support
For V
x
810 DUET problems, contact your local VeriFone representative or service
provider.
For V
x
810 DUET product service and repair information:
• USA – VeriFone Service and Support Group, 1-800-834-4366,
Monday - Friday, 8 A.M. - 8 P.M., eastern time.
• International – Contact your VeriFone representative.
Service Returns
Before returning the V
x
810 DUET to VeriFone, you must obtain a Merchandise
Return Authorization (MRA) number. The following procedure describes how to
return one or more V
x
810 DUET for repair or replacement (U.S. customers only).
1 Gather the following information from the printed labels (see Figure 13) on the
bottom of each V
x
810 DUET to be returned:
• Product ID, including the model and part number. For example,
“m108-xxx-xx” and “PTID xxxxxxxx.”
• Serial number (S/N xxx-xxx-xxx).
2 Within the United States, call VeriFone toll-free at 1-800-834-4366.
3 Select the MRA option from the automated message. The MRA department is
open Monday–Friday, 8 A.M.–8 P.M., eastern time.
4 Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 1-727-953-4172
(U.S.).
• Please address the fax clearly to the attention of the “VeriFone MRA
Dept.”
• Include a telephone number where you can be reached and your fax
number.
NOTE
International customers, please contact your local VeriFone representative for
assistance with your service, return, or replacement.