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V
X
810 INSTALLATION GUIDE 25
CHAPTER 5
Troubleshooting
Guidelines
The troubleshooting guidelines provided in the following section are included to
assist you to successfully install and configure your V
x
810 device. If you have
problems operating your V
x
810 device, please read through these troubleshooting
examples.
If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local VeriFone representative for
assistance. Typical examples of malfunction you may encounter while operating
your V
x
810 device and steps you can take to resolve them are listed.
Printer Does Not
Print
If the printer does not work properly:
• Check the power connection.
• Check that the printer has paper and that the roll is properly installed. Open
the paper door and install a new roll of printer paper if necessary. (See
Installing a Paper Roll.)
• Run the system mode printer diagnostic. Please refer to the V
x
810 DUET
Reference Manual (VPN 24970).
• If the problem persists, contact your VeriFone distributor or service provider.
NOTE
The V
x
810 DUET comes equipped with tamper-evident labels. The device
contains no user serviceable parts. Do not, under any circumstance, attempt to
disassemble the device. Perform only those adjustments or repairs specified in
this guide. For all other services, contact your local VeriFone service provider.
Service conducted by parties other than authorized VeriFone representatives
may void warranty.
CAUTION
Use only a VeriFone-supplied power pack. Using an incorrectly rated power
supply may damage the device or cause it not to work as specified. Before
troubleshooting, ensure that the power supply matches the requirements
specified at the bottom of the device. (See Chapter 3, Specifications for detailed
power supply specifications.) Obtain the appropriately rated power supply before
continuing with troubleshooting.