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Common Issues
If your phone is not performing to your expectations, please try these simple steps rst. If these steps do not solve
your problem, please call our Customer Hotline. See back cover pag
e for contact information.
Symptom Suggestion
The charge light won’t
illuminate when the handset is
placed in the cradle.
Make sure the AC adapter is plugged into the charger and wall outlet.
Make sure the handset is properly seated in the cradle.
Make sure the charging contacts on the handset are clean.
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The audio sounds weak. Move the handset and/or base away from metal objects or appliances and
try again.
Make sure that you are not too far from the base.
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Can’t make or receive calls. Make sure that you are not too far from the base.
Make sure the line is not in use. If an outside call is already using a line,
you cannot use that line to make another outside call.
Check both ends of the base telephone line cord.
Make sure the AC adapter is plugged into the base and a wall outlet.
Disconnect the AC adapter and reconnect.
Change the Digital Security Code (see page 7
5).
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The handset doesn’t ring or
receive a page.
Make sure that you are not too far from the base.
Charge the battery in the handset for at least 15-20 hours by placing the
handset on the base or charging cradle.
Change the Digital Security Code (see page 7
5).
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During power failure, can't
make or receive a call.
Make sure to use the base corded handset to make or receive a call.
Make sure that TEL line cord is connected rmly.
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