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[ 14 ] TROUBLESHOOTING
TROUBLESHOOTING
If your TRU 241 cordless telephone is not performing to your expectations, please try these simple steps. If you are still unable to resolve
the problems, contact your place of purchase or call customer service at (800) 297-1023.
Caution: Do not attempt to service this unit yourself. Servicing must be performed by qualified personnel.
Problem Suggestion
The status LED won’t come • Make sure the AC adapter is plugged into the base and wall outlet.
on when handset is placed • Make sure the handset is properly seated in the base.
in base • Make sure the rechargeable battery pack is properly connected in the handset.
• Make sure that the charging contacts on the handset and on the base are clean.
The audio sounds weak • Make sure that the base antenna is in the vertical position.
and/or scratchy • Interference by other electronic equipment such as TVs. computers, microwave ovens, etc.
• You may have gone too far from the base.
• Press channel to help eliminate background noise.
Can’t make or receive calls • Check both ends of the telephone line cord.
• Make sure the AC adapter is plugged into the base and a wall outlet.
• Disconnect the AC adapter for a few minutes, then reconnect it.
• Reset the security code by placing the handset back on the base for a few seconds.
The status LED will blink indicating that the phone has been reset.
Handset doesn’t ring • The nickel-cadmium battery pack may be weak.
or receive a page • Charge the battery for 15 hours.
• The handset may be too far away from the base.
• Place the base away from appliances or metal objects.
• Reset the security code by placing the handset back on the charging cradle for a few seconds.
The status LED will blink indicating that the phone has been reset.
Severe noise interference • Keep the handset away from microwave ovens, computers, remote control toys, wireless
microphones, alarm systems, intercoms, room monitors, fluorescent lights, and electrical appliances.
• Move to another location or turn off the source of interference.
TRU241_2.4GHz 5/22/00 4:39 PM Page 14