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[ 42 ] ADDITIONAL INFORMATION
Symptom
The answering system does
not work.
The answering system does
not answer calls.
Messages are incomplete.
After a power failure, the
outgoing message is deleted.
No sound on the base unit
speaker during call
monitoring or message
playback.
Cannot access remote call-in
features from another
touch-tone phone.
If you still have a problem.
Suggestion
• Make sure the base unit is plugged in.
• Make sure the answering system is turned on.
• Set the record time to either the one minute or four minute option.
• The memory may be full. Delete some or all of the saved messages.
• The incoming messages may be too long. Remind callers to leave a brief message.
• The memory may be full. Delete some or all of the saved messages.
• Remind callers to speak loud enough and clearly when leaving a message.
• Long pauses in the callers message may cause the system to stop recording.
• Record your personal outgoing message again. The default message should remain.
• Adjust the speaker volume on the base unit.
• Make sure you’re using the correct PIN code.
• Make sure that the touch-tone phone you’re using can transmit the tone for at
least two seconds. If it cannot, you may have to use another phone to access
your messages.
• Call our customer hotline at 1-800-297-1023.
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