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ADDITIONAL INFORMATION
Troubleshooting
If your phone is not performing to your expectations, please try these simple steps first.
Symptom
The status LED won't light
when the handset is placed
in the base.
The audio sounds weak
and/or scratchy.
Can't make or receive calls.
The handset doesn't ring or
receive a page.
Suggestion
• Make sure the AC adapter is plugged into the base and wall outlet.
• Make sure the handset is properly seated in base.
• Make sure the charging contacts on the handset and base are clean.
• Make sure that the base antenna is in a vertical position.
• Move the handset and/or base to a different location away from
metal objects or appliances and try again.
• Press chan to help eliminate background noise.
• Make sure that you are not too far from the base.
• Check both ends of the base telephone line cord.
• Make sure the AC adapter is plugged into the base and wall outlet.
• Disconnect the AC adapter for a few minutes, then reconnect it.
• Reset the digital security code (See page 27).
• Make sure that you are not too far from the base.
• The battery pack may be weak. Charge the battery on the base unit
for 15-20 hours.
• The handset may be too far away from the base unit.
• Place the base unit away from appliances or metal objects.
• Reset the digital security code (See page 27).
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