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Sheet 13
10) Troubleshooting and Maintenance
10-1. Solving Common Issues
If your phone is not performing to your expectations, please try these simple steps rst. If these steps do not
solve your problem, please call our Customer Hotline. See back cover page for contact information.
When you have this problem…
Try…
The charge/in use LED or LED
won't turn on when the handset is
placed in the cradle.
Checking the AC adapter connection.
Re-seating the handset in the cradle.
Cleaning the charging contacts on the handsets (See section 10-8).
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•
The audio sounds weak and/or
scratchy.
Moving the handset closer to the base.
Moving the handset and/or base away from metal objects or
appliances and try again.
Changing the channel by pressing [select/channel] during a call.
This can help eliminate background noise.
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•
•
No handsets can make or receive
calls.
Checking the telephone cord connection.
Disconnecting the AC adapter. Wait a few minutes, then reconnect it.
Asking your telephone company if they use pulse dialing (See section
3-1).
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•
•
A single handset can’t make or
receive calls.
Charging the battery for 15-20 hours.
Moving the handset closer to the base.
Changing the handset-to-base code (See section 10-3).
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•
•
A handset can make calls, but it
doesn’t ring.
Making sure the ringer isn’t turned o (see section 3-2).•
A handset’s display doesn’t show
anything.
Charging the battery for 15-20 hours.
Checking the battery pack connection.
•
•
There’s a lot of static during calls.
Changing the channel by pressing [select/channel] during a call to
help eliminate background noise.
Keeping all handsets away from microwave ovens, computers,
remote control toys, wireless microphones, alarm systems, intercoms,
room monitors, uorescent lights, and electrical appliances.
Moving the base to a better location (see section 1-1).
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•
The handset won’t display any
Caller ID information.
Letting incoming calls ring at least twice before answering.
Checking to see if the call was placed through a switchboard.
Checking with your telephone service provider to make sure your
Caller ID service is active (See section 5).
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A handset is not working.
Checking the battery pack connection.
Charging the battery for 15-20 hours.
Changing the handset-to-base code (See section 10-3).
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•
•
A handset says “Unavailable”.
Moving the handset closer to the base.
Seeing if another handset is on a call or checking messages.
(Two handsets can’t communicate to the base at the same time.)
Making sure the base is plugged in.
Changing the handset-to-base code (See section 10-3).
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I can’t transfer calls. Changing the handset-to-base code (See section 10-3).•
I can’t get two handsets to talk to
the caller.
Only one handset at a time can talk with an outside caller. To allow
the other handset to talk to the caller, transfer the call (See section
4-3).
•
The answering system does not
work.
Making sure the AC adapter is plugged into wall outlet.
Making sure the answering system is turned on (See section 7-3).
•
•
The answering system does not
record any messages.
Setting the record time to either the one minute or four minute
option (See section 7-1).
The memory may be full. Delete some or all of the saved messages
(See section 7-4).
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•
Messages are incomplete.
The incoming messages may be too long. Remind callers to leave a
brief message.
The memory may be full. Delete some or all of the saved messages
(See section 7-4).
•
•
After a power failure, my outgoing
message is gone.
Record your personal outgoing message again. The default message
should remain (See section 7-2).
•
I can’t hear the base speaker
during call screening or message
playback.
Changing the base speaker volume (See section 4-5).•
I can't access my answering system
from another touch-tone phone.
Making sure you're using the correct security code (See section 8-1).
Using another phone to access your messages (in case this telephone
doesn't follow the standards for touch-tone phones).
•
•
Note: To mount the phone directly on the wall, insert two 1
3
/
8
inch, #10 screws (not supplied) into the wall
using anchors suitable for the wall material. Place the screws 3
15
/
16
inches apart, and allow
1
/
8
inch free
space between the wall and screw heads.
6
Connect the telephone cord to the TEL LINE jack
and the telephone wall jack.
7
Tuck the extra telephone cord into
the hole in the stand, and align the
mounting slots on the base with
the mounting posts on the wall jack.
8
Push in and down until
the phone is firmly seated.
6
Connect the telephone cord to the TEL LINE jack
and the telephone wall jack.
7
Tuck the extra telephone cord into
the hole in the stand, and align the
mounting slots on the base with
the mounting posts on the wall jack.
8
Push in and down until
the phone is firmly seated.