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Symptom Suggestion
The Caller ID does not
display.
The call was placed through a switchboard.•
Call your telephone provider to verify your Caller ID service is current. There may •
be a problem with your Caller ID service.
The handset doesn’t ring or
receive a page.
Make sure that you are not too far from the base.•
Make sure that your handset is registered to the base.•
Charge the battery in the handset for 15 to 20 hours.•
You cannot register the
handset at the base.
Charge the battery pack in the handset for 15 to 20 hours.•
Try resetting the handset (see Resetting the Handset on • page 48).
The handset doesn’t
communicate with other
handsets.
Make sure that you have registered all handsets to the same base, and all •
handsets are selecting the base (see page 21).
An extra handset can’t join
the conversation.
Make sure there are not two handsets already using the conference feature.•
Make sure that another handset is not in privacy mode.•
Make sure that you have registered both handsets to the same base, and both •
handsets are selecting the base (see page 21).
The answering system does
not work.
Make sure the base is plugged in.•
Make sure that the answering system is turned on.•
Make sure that the message record time is not set to announce only.•
Time stamp cannot be heard. Make sure you have set the time (see Setting the Day and Time on • page 40).
Messages are incomplete.
Incoming messages may be too long. Ask callers to leave a brief message.•
The memory may be full. Delete some or all of the saved messages. •
There is no sound on the
base or handset speaker
during call monitoring or
message review.
Adjust the speaker volume on the base or handset.•
Make sure the call screen feature is set to on.•
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