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Solving Problems
If you have any trouble with your phone, try these simple steps first.
If you still have a question, call our Customer Care Line listed on the
front cover.
If… Try…
No stations can make
or receive calls.
Checking the telephone cord connection.
Disconnecting the base AC adapter. Wait a few
minutes, then reconnect it.
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One handset can’t
make or receive calls.
Moving the handset closer to the base.
Resetting the handset.
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A station can make
calls, but it won’t ring.
Making sure the ringer is turned on.
Making sure Do Not Disturb is turned off.
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A handset's display
won't turn on.
Charging the battery for 15-20 hours.
Checking the battery pack connection.
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A handset is not
working.
Charging the battery for 15-20 hours.
Checking the battery pack connection.
Resetting the handset.
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A handset says
Unavailable
.
Moving the handset closer to the base.
Seeing if another station has Privacy Mode on.
Making sure the base is plugged in.
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No stations will
display any Caller ID
information.
Letting calls ring at least twice before answering.
Seeing if the call was placed through a switchboard.
Checking with your telephone service provider to
make sure your Caller ID service is active.
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I can't dial from the
Caller ID list.
Making sure you entered the correct area code. If
you have to dial all 10 digits, you need to delete the
area code (see Seven-digit Dialing on page 12).
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Caller ID displays
briefly & then clears.
You may have to change the line mode. Contact
customer service for more information.
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I can’t transfer calls. Resetting all the handsets.
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I can’t get two
handsets to talk to the
caller.
Making sure both handsets are registered to this
base.
Making sure no station is in Privacy Mode.
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The phone keeps
ringing if I answer on
an extension.
You may have to change the line mode. Contact
customer service for more information.
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