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Strata CTX Standard Telephone User Guide October 2002
Account Code Calls
Advanced Operation
Forced Account Codes
Some applications require you to enter an Account Code. These Forced Account Codes may be
verified or non-verified, depending upon the application, but in either case, the caller must enter a
code before proceeding.
➤
To dial using Forced Account Codes
1. Place a call in the normal method.
If the call requires an Account Code, a burst of tone (Success Tone) is heard after dialling the
telephone number alerting you to enter the Account Code.
2. Enter the account number.
When the number of digits designated for account codes is entered, the number is then checked
against the verified list, if chosen, and the call will continue as normal. If the number of digits entered
for the account code is not reached or the verified code does not match, then re-order tone is heard and
the call is rejected.
You can bypass Forced Account Code requirements with three emergency numbers, including 999.
See your CTX System Administrator for these numbers:
Voluntary Account Codes (Verified/Non-Verified)
Voluntary Account Codes are optional. They can be entered during a call and are used for tracking
selected calls using SMDR call detail recording option.
If the system is set for Verified Account Codes, station users must enter a specific code when entering
the Voluntary Account Code(s) or the code is not validated for the SMDR call report. This does not
affect the call.
➤
To enter a Voluntary Account Code
Note
It’s a good idea to warn the other party that you will be disconnected momentarily when you
enter the access code. Once the code is entered, you are reconnected.
1. After accessing an outside line, press
. Your call is interrupted; you and the other party cannot
hear each other. You hear feature dial tone.
2. Dial
+ the account code. After the account code is entered, the connection is restored.
1)
999 2) _______ 3) _______