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Handset is not charging properly
• Make sure the handset is placed properly on the base/charger. When charging, the battery symbol is
shown filling up.
• Clean the charging contacts with a soft, slightly damp (not wet) cloth.
Handset does not ring
• Check that the batteries are inserted correctly.
• Check that the handset ringer has not been switched off, see page 43.
Your caller cannot hear you
• Is the MUTE symbol displayed? If so, Mute is switched on. Press the
8`_P
button to speak to your
caller again.
Incoming caller’s number is not displayed even though you have Caller Display
• Caller has to allow their number to be sent.
• It has been withheld or is unavailable
Buzzing noise on my phone or on other electrical equipment nearby
• Your Telstra 7300 may interfere with other electrical equipment if it placed too close. It is
recommended that you place your Telstra 7300 at least one metre away from electrical appliances
or metal obstructions to avoid interference.
• If you have an ADSL internet service ensure that the correct filter for a Digital DECT cordless
telephone is installed to prevent interference from the telephone line.
Help
Help
If you experience any problems, please call TecHelp on 1300 369 193 or email:
tcpsupport@ingrammicro.com.au
Handset not registering?
• Is Searching displayed on the handset?
• Check that the base is plugged into the mains power and switched on.
• Check that there are charged batteries in the handset and that they are fitted correctly.
Forgotten your PIN number
• Try entering the default PIN = 0000. If you have changed the number and cannot remember it,
contact the TecHelp line on 1300 369 193 or email: tcpsupport@ingrammicro.com.au
No display
• Check that the handset batteries are charged and correctly fitted. If necessary, replace the batteries.
Nothing happens when you press any button
• Is the LOCK symbol displayed? If so, the key lock is on, press and hold
for 1.5 seconds to
unlock the keypad.
No connection between handset and base
• You may be out of range, is the ANTENNA symbol flashing? If so, move closer to the base.