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61Troubleshooting
Keypad lock
You can set this lock to avoid
accidental dialling. Incoming calls
can be answered without unlocking
the keypad.
To use the automatic keylock
1 From standby select Menu > Settings
>the General tab > Security
> Automatic keylock.
2 Select an option.
To unlock the keypad manually
• From standby press any key and
select Unlock > OK.
IMEI number
Keep a copy of your IMEI (International
Mobile Equipment Identity) number in
case your phone is stolen.
To view your IMEI number
• From standby press
, , , , .
Troubleshooting
Some problems will require you to call
your network operator.
For more support go to
www.sonyericsson.com/support.
Common questions
Master reset
If you select Reset settings, the
changes that you have made to settings
will be deleted.
If you select Reset all, in addition to
your changes to settings, all contacts,
messages, personal data, and content
that you have downloaded, received
or edited will also be deleted.
To reset the phone
1 From standby select Menu > Settings
>the General tab > Master reset.
2 Select an option.
3 Follow the instructions that appear.
I cannot charge the phone or battery
capacity is low
The charger is not properly connected
or the battery connection is poor.
Remove the battery and clean the
connectors.
Calls to the international emergency
number 112 can still be made.
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