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Sony Personal Entertainment Organizer PEG-TJ35/TJ25 3-087-353-11 (1)
Troubleshooting
Data cannot be synchronized with some applications
when the HotSync
®
operation is performed
BDoes the user name for Palm™ Desktop for CLIÉ match the one for your CLIÉ
handheld?
In Palm™ Desktop for CLIÉ, select the user name corresponding to your CLIÉ
handheld user name.
BIs the application set not to synchronize files?
Click (HotSync) in the task tray (Notification area) at the bottom right of your
computer window and select [Custom...] from the shortcut menu. Check that the
application is set to synchronize files.
BIs third party backup or synchronization software installed on your computer or CLIÉ
handheld?
In such a case, you may not synchronize some applications using Palm™ Desktop
for CLIÉ.
BIs there sufficient memory space in your CLIÉ handheld?
Delete unnecessary data/files and then perform the HotSync
®
operation again.
BIs private data hidden in the Security screen?
Hidden data cannot be displayed in Palm™ Desktop for CLIÉ. When you want to
display hidden data, select [Show Records] below [Current Privacy:] in the Security
screen and enter the password.
BMake sure that Intellisync Lite is installed to synchronize Date Book, Address
Book, To Do List and Memo Pad of your CLIÉ handheld with Microsoft
®
Outlook or Lotus Organizer.
b For details, refer to “Intellisync Lite” in “CLIÉ Application Manual” (HTML format).
I cannot back up some data using the HotSync
®
operation
BSome add-on applications (not installed at the factory), and some application data and
settings may not be backed up using the HotSync
®
operation. However, a complete
backup of all data on your CLIÉ handheld can be made with Memory Stick Backup.
Use Memory Stick Backup often to make complete backups.
b For details, refer to “Backing up your CLIÉ™ handheld data and applications: Backing up
data and applications to “Memory Stick” media using Memory Stick Backup” in “Handbook”
(PDF format).
Palm™ Desktop for CLIÉ does not start or cannot be
selected from the menu
BIs Palm™ Desktop for CLIÉ properly installed on your computer?
The hardware or the software of your computer may not be compatible with Palm™
Desktop for CLIÉ. Uninstall Palm™ Desktop for CLIÉ and reinstall it.
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