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Chapter 21 - Troubleshooting, Safety, and Warranty
171
To perform a Soft Reset:
• Un-screw the stylus, or use the tip of an unfolded paper clip
(or similar object without a sharp tip), to gently press the
reset button inside the hole on the back lower right corner of
your phone.
Performing a Hard Reset
A hard reset erases all records and entries stored in
your handheld. Never perform a hard reset unless a
soft reset does not solve the problem. To restore your
data after a hard reset, you must perform an
ActiveSync operation.
Note: You can restore any data previously synchronized with your
computer during the next ActiveSync operation.
Note: With a hard reset, the current date and time are retained.
Formats, Preferences, and other settings are restored to their original
factory default settings.
To perform a Hard Reset:
• To perform a hard reset, press and hold the Handheld Power
button , then press the reset button. Remove the stylus
or paperclip from the reset hole, then release the handheld
power button. A “Tap the screen to set up your Pocket PC”
screen is displayed confirming the hard reset. Tap the
screen to begin the set up process and follow the on-screen
instructions.
Note: Data saved in Safestore memory does not get deleted, even if a
hard reset is performed.