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Chapter 21 - Troubleshooting, Safety, and Warranty
170
Troubleshooting
Before contacting Customer Service, try the following:
• Make sure that the battery is properly attached to your
phone.
• Make sure that the battery is fully charged.
• Make sure that there is no visible physical damage to your
phone or battery.
• Make sure that the cradle/charger is plugged in to a working
receptacle.
• Perform a soft or hard reset using the stylus or a paper clip
to press the reset button located on the back lower right
corner of your phone. For more information on resetting
your handheld, see “Resetting Your Handheld” on page 170.
• If you are using Windows 2000 or XP, make sure you have
the proper user rights. You must have Standard User rights
to install the i700 software.
Resetting Your Handheld
Under normal circumstances, you will not have to use
the reset button. On rare occasions, however your
handheld may no longer respond to buttons or the
screen. In this case, you need to perform a reset to get
your handheld running again.
Performing a Soft Reset
A soft reset interrupts the processing on your handheld.
All records and entries stored in your handheld
computer are retained with a soft reset. After a soft
reset, the main phone screen is displayed.