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My display changed
Depending on your theme, display options, such as your font and Home screen background, might change when you switch themes.
Language troubleshooting
Some characters do not appear correctly on my device
The BlackBerry® Enterprise Server or BlackBerry® Internet Service that is associated with your BlackBerry® device might not support the
characters. For more information, contact your wireless service provider or administrator.
Wireless network coverage troubleshooting
I cannot connect to a wireless network
Try performing the following actions:
• Verify that you have turned on the connection to the wireless network.
• If you have set a specific speed for wireless network connections, verify that you are in a wireless coverage area that supports
the connection speed.
Security troubleshooting
I cannot unlock my device using my smart card
Try performing the following actions:
• Verify that the correct smart card is inserted in the smart card reader.
• Verify that the smart card is inserted in the smart card reader correctly.
• Verify that you typed the smart card password correctly. You should have received this password when you received your smart
card.
My device prompts me to make an emergency call when I type a password
If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device
might prompt you to make an emergency call when you type your device password.
To continue typing your device password, press the Escape key.
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