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Use a certificate to authenticate your smart card
If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card
to unlock your BlackBerry® device.
1. In the device options, click Security Options.
2. Click General Settings.
3. Set the Authentication Certificate field.
4. Press the Menu key.
5. Click Save.
To stop using a certificate to authenticate your smart card, set the Authentication Certificate field to None.
Software tokens
About software tokens
You might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry® device regenerates
periodically and a PIN. For more information about software tokens, contact your administrator.
Change the PIN for a software token on your device
1. In the device options, click Security Options.
2. Click Software Tokens.
3. Click a software token.
4. Click Specify PIN.
Security troubleshooting
I cannot type a password
Verify that you are using the multi-tap input method.
I cannot unlock my device using my smart card
Try performing the following actions:
• Verify that the correct smart card is inserted in the smart card reader.
• Verify that the smart card is inserted in the smart card reader correctly.
• Verify that you typed the smart card password correctly. You should have received this password when you received your smart
card.
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