Filter
Top Products
Troubleshooting
47
TROUBLESHOOTING
We do not expect you to have any problems with your phone, but if you do, these
suggestions might help.
Problem Suggestion
The phone does not work or
works poorly.
Be sure the base’s phone line cord and AC adapter are correctly and
securely connected.
Be sure the battery pack in the handset is connected and charged.
Be sure the handset is properly registered with the base.
The handset stops working or
works poorly during a call.
Move the handset closer to the base.
Be sure the handset’s battery pack is charged. (If the battery pack’s
power is too low, the handset does not have enough power to light
the display.)
Lift the base's antenna to a vertical position.
Check the charging contacts on the handset and base. If they are
dirty, clean them with a pencil eraser.
Your conversation is difficult to
hear due to dropout, muting, low
volume, or unusual sounds.
Someone has picked up another phone on the same line. Hang up
another phone.
Keep the handset away from computers, remote control toys,
wireless microphones, alarm systems, intercoms, room monitors,
fluorescent lights, microwave ovens, and electrical appliances.
Move to another location or turn off the source of the interference.
Hang up and redial the number.
The handset’s range has
decreased so the phone does
not operate at a useful distance
from the base.
Be sure the antennas do not touch a metal surface.
Recharge the battery pack.
The handset’s battery pack does
not charge.
Check the charging contacts on the handset and base. If they are
dirty, clean them with a pencil eraser.
Be sure the battery pack is connected correctly.
Be sure the handset is properly seated on the base.
Replace the battery pack.
The handset does not ring or
receive a page.
Move the handset closer to the base.
Be sure the battery pack in the handset is properly connected and
charged.
Move the base away from other electrical devices.
Be sure the ringer is on.
The system does not answer
calls.
Make sure the system is turned on and the AC adapter is properly
connected.
Check all phone line connections.
The system does not record the
caller’s messages.
Recording time is set to announce only. Set it to 1 or 4.
Delete messages if memory is full.
43-3815/3898.fm Page 47 Wednesday, May 7, 2003 10:31 AM