Filter
Top Products
Miscellaneous Administrative Tasks
C - 9
Multiple Key Combinations
On SoundPoint IP and SoundStation IP phones, certain multiple key
combinations can be used to reboot the phone and restore factory defaults.
For other methods for resetting and rebooting your SoundPoint IP or
SoundStation IP phones, refer to “Quick Tip 18298: Resetting and Rebooting
SoundPoint IP Phones” at http://www.polycom.com/support/voice/
.
Rebooting the Phone
For the key combination, press and hold certain key combinations (depending
on the phone model) simultaneously until a confirmation tone is heard or for
about three seconds :
• IP 301: Volume-, Volume+, Hold, and Do Not Disturb
• IP 320 and 330: Volume-, Volume+, Hold, and Hands-free
• IP 430 and 501: Volume-, Volume+, Hold, and Messages
• IP 550, 600, 601, and 650: Volume-, Volume+, Mute, and Messages
• IP 4000: *, #, Volume+, and Select
Restoring Factory Defaults
For the key combination, press and hold certain key combinations (depending
on the phone model) simultaneously during the countdown process in the
bootROM until the password prompt appears:
• IP 301, 501, 550, 600, 601, and 650: 4, 6, 8 and * dial pad keys
• IP 320, 330, and 430: 1, 3, 5, and 7 dial pad keys
• IP 4000: 6, 8 and * dial pad keys
Enter the administrator password to initiate the reset. Resetting to factory
defaults will also reset the administrator password (factory default password
is 456).
Uploading Log Files
For the key combination, press and hold certain key combinations (depending
on the phone model) simultaneously until a confirmation tone is heard or for
about three seconds:
• IP 301: The two Line keys and the Up and Down arrow keys
• IP 320 and 330: Menu, Dial, and the two Line keys
• IP 430, 501, 550, 600, 601, 650: Up, Down, Left, and Right arrow keys
• IP 4000: Menu, Exit, Off-hook/Hands-free, Redial