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Administrator’s Guide SoundPoint IP / SoundStation IP
5 - 4
Blinking Time
If the phone has not been able to contact the SNTP server or if one has not been
configured, the date/time display will flash until this is fixed. If an SNTP is not
available, the data/time display can be turned off so that the flashing display
is not a distraction.
Status Menu
Debugging of single phone may be possible through an examination of the
phone’s status menu. Press Menu, select Status, and then press the Select soft
key.
Under the Platform selection, you can get details on the phone’s serial number
or MAC address, the current IP address, the bootROM version, the application
version, the name of the configuration files in use, and the address of the boot
server.
In the Network menu, the phone will provide information about TCP/IP
setting, Ethernet port speed, connectivity status of the PC port, and statistics
on packets sent and received since last boot. This would also be a good place
to look and see how long it’s been since the phone rebooted. The Call Statistics
screen shows packets sent and received on the last call.
The Lines menu will give you details about the status of each line that has been
configured on the phone.
Finally, the Diagnostics menu offers a series of hardware tests to verify correct
operation of the microphone, speaker, handset, and third party headset, if
present. It will also let you test that each of the keys on the phone is working,
and it will display the function that has been assigned to each of the keys in the
configuration. This is also where you can test the LCD for faulty pixels.
In addition to the hardware tests, the Diagnostics menu has a series of
real-time graphs for CPU, network and memory utilization that can be helpful
in diagnosing performance issues.
Log Files
SoundPoint IP and SoundStation IP phones will log various events to files
stored in the flash file system and will periodically upload these log files to the
boot server. The files are stored in the phone’s home directory or a
user-configurable directory.
There is one log file for the bootROM and one for the application. When a
phone uploads its log files, they are saved on the boot server with the MAC
address of the phone prepended to the file name. For example,
00f4f200360b-boot.log and 00f4f200360b-app.log are the files associated with