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5
Troubleshooting Your Phone
This chapter contains general troubleshooting information to help you solve
any problems you might encounter when you use your Polycom® SoundPoint
IP 550/560 phone. The tables in this chapter list possible trouble symptoms,
the likely causes of these problems, and the recommended corrective actions
to take. The topics include:
• Power and Startup
• Controls
• Access to Screens and Systems
• Audio
• Calling
• Displays
• Productivity Suite
To obtain more detailed troubleshooting information, you can access certain
menus on your phone that test your phone hardware. For more information,
see Testing Phone Hardware on page 5-7.
If you require additional assistance, contact your system administrator.
Note
Before restarting your phone, contact your system administrator. They may want to
troubleshoot your phone in more detail before restarting it and losing current status
information.