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User Guide for the SoundPoint IP 550/560 Phone
2 - 8
Placing Calls on Hold
During a call, press or the Hold soft key. The hold icon will display on
the line key label.
Press again or the Resume soft key to retrieve the call. The registered
line icon appears as the line indicator.
Multiple Calls on Hold
If multiple calls are on hold on a single Line Key, use and to switch
between the calls, and then press the Resume soft key to retrieve the desired
call.
If more than two calls are on hold on a single Line Key, an indication appears
on the graphic display, for example “2/3”, indicating that this is the second
call out of three calls.
If calls are on hold on more than one Line Key, you can view the details of the
calls on any Line Key by pressing and holding the Line Key for more than two
seconds. If a Line Key is depressed for less than one second, the first call on
hold on that Line Key will be retrieved.
Note
The Hold feature typically generates music or a beeping tone. Therefore, avoid
putting a conference call on hold. Use the mute button instead.