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Troubleshooting Your Phone
5 - 3
Access to Screens and Systems
Symptom Problem Corrective Action
There is no response when you
press a feature key.
The SoundPoint IP 550/560
phone is not in an active state.
Do one of the following:
• Press the keys more slowly.
• To confirm that the line is active, press
the Menu key, and then select Status
> Lines > Line Information. From the
Line Information page, verify that your
phone line is registered.
• Contact your system administrator.
The screen shows “Network Link
is Down”.
The LAN cable is not properly
connected.
Do one of the following:
• Check termination at the switch or hub
(furthest end of the cable from the
phone).
• Check that the switch or hub is
operational (flashing link/status lights)
or contact your system administrator.
• Check if the LAN port is active or
inactive. Press the Menu key, and
then select Status > Network >
Ethernet. From the Ethernet page,
scroll to the LAN port field and verify
that it is active.
• Contact your system administrator.