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User Guide for the SoundPoint IP 550/560 Phone
5 - 2
Power and Startup
Controls
Symptom Problem Corrective Action
There are power issues. The SoundPoint IP 550/560
phone has no power.
Do one of the following:
• Check if the phone is properly plugged
into a functional AC outlet.
• If using PoE, check that the ethernet
cable is properly plugged into the
phone and the outlet port. Contact
your system administrator to ensure
that you are using a powered port,
enabled for PoE.
• Make sure that the phone isn't
plugged into a plug controlled by a
light switch that is off.
• If the phone is plugged into a power
strip, try plugging it directly into a wall
outlet instead.
• Try the phone in another room where
the electricity is known to be working
on a particular outlet.
Symptom Problem Corrective Action
The dial pad does not work. The dial pad on the SoundPoint
IP 550/560 phone does not
respond.
Do one of the following:.
• Verify that the phone is unlocked (the
information status should not read
“This Phone is Locked”.
• Check to make sure the phone is
turned on (check display, other keys,
lights, try to place a call).
• Contact your system administrator.