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About This Guide
Thank you for choosing the Polycom® SoundPoint IP 550/560, a full-duplex,
hands-free SIP desktop phone. This unit provides business telephony features
and functions such as multiple call appearances, call hold, transfer, and
conference over an IP network.
This guide includes overview information that you may find helpful when
you are first learning about your phone, or when you have experience but
need a quick refresher. Be sure to verify with your system administrator that
your network is prepared for configuring your SoundPoint IP 550/560 phone.
As well, be sure to read the Getting Started with Your Phone and Regulatory
Notices sections in this guide before you set up and use your SoundPoint IP
550/560 phone. You can also find this information at
http://www.polycom.com/support/voicedocumentation/.
Changes to This Guide
The following sections are new for this edition:
• Using the Polycom Web Configuration Utility on page 1-8.
• Locking and Unlocking the Phone on page 2-24.
• Logging Into Phones on page 2-27.
• Integrating With Microsoft Lync Server 2010 on page 3-8.
• Broadcasting Messages Using Push-to-Talk and Group Paging on page
3-9.
• Accessing Features with Your Login Credentials on page 3-20.
• Updating Your Phone’s Configuration on page 3-31.
Major updates have occurred to the following sections since the previous
edition:
• Restarting Your Phone on page 3-21.
• Customizing Your Phone now starts on page 4-1.