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User Guide SoundPoint IP 330/320
5 - 6
The phone does not ring. Ring setting or volume is low. Do one of the following steps:
• Adjust the ringing level from the front
panel using the volume up/down keys.
• Check same status of handset,
headset (if connected) and through
the Hands-Free Speakerphone.
Outbound or inbound calling is
unsuccessful.
Do one of the following steps:
• Place a call to the phone under
investigation. Check that the display
indicates incoming call information.
• Lift the handset. Ensure dial tone is
present and place a call to another
extension or number. Check that the
display changes in response.
You turned off the ringer. Do one of the following steps:
• When there is an incoming call, lift the
handset, press Speakerphone key or
press Headset key and you will get a
dialtone.
• Pressing the ringing Line Key or
Answer soft key will answer the call.
• If the handset is off-hook when
Answer soft key or Line Key is
pressed, the call is routed to the
handset.
• If the handset is on-hook when
Answer soft key or Line Key is
pressed, the call is routed to the
speaker.
“Service Unavailable” is
displayed on the graphic display.
The user pressed the New Call
soft key, dialed a number with
the handset on-hook, attempted
to make a call from the contact
directory when the phone was
not registered.
Do one of the following steps:
• Check with the system administrator
to see when your phone will be
registered.
Symptom Problem Corrective Action