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User Guide SoundPoint IP 330/320
5 - 4
Access to Screens and Systems
Symptom Problem Corrective Action
There is no response from
feature key presses.
The SoundPoint IP 330/320
phone is not in active state.
Do one of the following steps:
• Press the keys more slowly.
• Check with the system administrator
to see whether or not the key has
been mapped to a different function or
disabled.
• Make a call to the phone to check for
inbound call display and ringing as
normal. If successful, try to press
feature keys within the call to access
the Menu, for example.
• Press Menu followed by Status >
Lines to confirm line is actively to the
call server.
• Reboot the phone to attempt
re-registration to the call server (refer
to Restarting Your Phone on page
4-8).
The display shows “Network Link
is Down”.
The LAN cable is not properly
connected.
Do one of the following steps:
• Check termination at the switch or hub
(furthest end of the cable from the
phone).
• Check that the switch or hub is
operational (flashing link/status lights)
or contact your system administrator.
• Press Menu followed by Status >
Network. Scroll down to verify that the
LAN is active.
• Reboot the phone to attempt
re-registration to the call server (refer
to Restarting Your Phone on page
4-8).