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User Guide SoundPoint IP 330/320
3 - 6
Answering When in Another Call
You are busy on an active call and a second incoming call arrives on the same
phone number.
• If your phone is configured for a single Line Key per line:
— The second call may cause a call waiting tone to be played and you see
the second call appearance. The call waiting prompt identifying the
incoming caller appears for 10 seconds only. You can ignore, answer,
or reject the call. (The Reject soft key on private lines only.)
— After this point the active call is in focus and the user must scroll to the
incoming call appearance to Answer
• If your phone is configured for multiple Line Keys per line:
— The second call will cause a call waiting tone to be played, the second
Line Key indicator to fast flash green, and an incoming call icon
appears. The call waiting prompt identifying the incoming caller
appears for 10 seconds only. You can ignore, answer, or reject the call.
(The Reject soft key on private lines only.)
• If your phone is configured for shared lines:
— The second call will cause a call waiting tone to be played, the second
Line Key indicator to fast flash green, and an incoming call icon
appears on the second Line Key. The call waiting prompt identifying
the incoming caller appears for 10 seconds only.
To answer an incoming call on a line configured for a single Line Key:
1. Press to put the original call on hold.
2. Press to access the new call.
Soft key labels are updated on the display showing Ignore, Answer, and
Reject.
3. Answer the incoming call.
This places the original call on hold and refreshes the soft key labels.
Note
Pressing the Ignore soft key will stop the ringing for that call.
Note
Use this procedure after the call prompt disappears. The call waiting prompt
interrupts the active call for 10 seconds, where the incoming call can be
immediately dealt with.