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Troubleshooting Your Phone
4 - 7
The phone does not ring. Ring setting or volume is low. Do one of the following steps:
• Adjust the ringing level from the front
panel using the volume up/down keys.
• Check same status of handset,
headset (if connected) and through
the Speakerphone.
• Verify that the phone is logged in and
registered with Microsoft Lync 2010
Server.
Outbound or inbound calling is
unsuccessful.
Do one of the following steps:
• Place a call to the phone under
investigation. Check that the display
indicates incoming call information.
• Lift the handset. Ensure dial tone is
present and place a call to another
extension or number. Check that the
display changes in response.
• Verify that the phone is logged in and
registered with Microsoft Lync 2010
Server.
• You may not have your dial plan set
correctly or you may not have
authorization to dial out. Contact your
system administrator.
You turned off the ringer. Do one of the following steps:
• When there is an incoming call, lift the
handset, press Speakerphone key or
press Headset key and you will get a
dial tone.
I entered digits but I do not see
them on the display.
Do one of the following steps:
• If you are not in either call view or
contacts view, make sure you go back
to call view or contacts view.
• Touch screen input once to make sure
text box is in focus.
Symptom Problem Corrective Action