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4
Troubleshooting Your Phone
This chapter presents problems, likely causes, and corrective actions.
Problems are grouped as follows:
• Power and Startup
• Controls
• Access to Screens and Systems
• Making and Receiving Calls
• Displays
• Audio
• Microsoft Lync 2010
If you still need assistance, contact your system administrator.
Your system administrator may require information about your phone. Press
the Settings soft key, then select About. Information about your phone
appears, including the firmware version, MAC address, IP address, Subnet
mask, gateway address, DNS server address, VLAN ID, part number, and
serial number.
To assist your system administrator in the investigation of some problems,
you may be asked to upload your phone’s activity logs to the call server. Press
the Settings soft key, then select Logging and the Send Logs soft key. You may
be asked to change the log level.
Note
You can reset your Polycom CX700 IP phone to factory defaults by using small pin
on back of device, between the headset and USB interfaces.