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Troubleshooting the Polycom VVX
1500 C Phone
This chapter contains general troubleshooting information to help you solve
any problems you might encounter when you use the Polycom VVX 1500 C
phone in a Cisco Unified Communications Manager environment. The phone
can provide feedback in the form of on-screen error messages, status
indicators, and log files for troubleshooting issues.
For detailed information on error messages, log files, testing the phone
hardware and phone issues—along with likely causes and corrective actions—
refer to the “Troubleshooting” chapter of the latest SIP Administrator’s Guide.
This chapter presents phone issues, likely causes, and corrective actions for the
Polycom VVX 1500 C phone in a Cisco Unified Communications Manager
environment. Issues are grouped as follows:
• Calling
• Polycom VVX 1500 C Display
• Upgrading the Polycom VVX 1500 C Phone
Review the latest Release Notes for the SIP application for known problems and
possible workarounds. For the latest Release Notes, go to
http://www.polycom.com/support/voice/business_media_phones/vvx150
0c.html .