Plantronics P820-M Conference Phone User Manual


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31
Troubleshooting
I have my headset and
mobile connected; how
do I connect them both to
Calisto 800?
Automatic Reconnect:
• IfaVoyagerPro+orVoyagerProUCisused,goto“Bluetooth”menuin
Calisto and select “Connect Both”. They should both automatically reconnect
even if Headset is still actively connected to the Mobile. These 2 headsets have
special firmware to allow automatic reconnect.
Note: If an iPhone is used, it should also allow the automatic reconnect.
Unlike Blackberry, iPhone supports Multipoint capability, allowing the
iPhone to retain a BT connection both to the Bluetooth headset and Calisto
at the same time.
Manual Reconnect:
•IfadifferentBluetoothheadsetisused,userrstneedstogointheirMobile
menu and disconnect the Bluetooth headset from the Mobile. User then goes
to “Bluetooth” menu in Calisto and selects “Connect Both”.
Note:
•Inafewrareinstances,“Connectboth”maysucceedonthe2ndattemptas
opposed to the 1st. This is due to a conflict between Bluetooth reconnection
attempts between Mobile and Calisto that happen to occur at same time.
•“Connectboth”or“ConnectMobile”or“ConnectHeadset”on-screen
options also allow a user to reconnect a live call back to Calisto.
Can I use the same headset
with Calisto 800 and my
Mobile Phone?
•Yes,butunlessyourheadsetisaVoyagerPro+orVoyagerProUC,oryour
Mobile phone is an iPhone, you will first need to go in the Mobile BT menu to
disconnect the headset from the Mobile Phone before reconnecting it to
Calisto 800.
•MostMobilePhonestoday–outsideofiPhones-donotsupportMultipoint
which means that they can’t both be connected to a Bluetooth headset and
Calisto at the same time.
What Bluetooth headset
does Plantronics
recommend for
Calisto 800?
•VoyagerPro+istherecommendedheadsetitsupportswidebandaudio.
•VoyagerProUCv2isalsorecommendedbutusersneedtobeawarethat
plugging the Bluetooth Dongle into the USB port at the same time as Calisto,
will require user to select which device to route audio to.
If I am on a Mobile call via
Calisto, can I transfer the
audio back to my Mobile/
Headset if I need to leave?
•Yes,duringthecall,select“Options”andthen“TakeMobileCallOntheGo”on
the Calisto screen.
•IfaMobilephoneisconnected,theaudioisautomaticallytransferredback
into the Mobile Handset
•IfaMobilePhoneandaBluetoothheadsetareconnected,theaudiois
automatically transferred back into the Mobile Handset. The Calisto screen
prompts the user to either press the Headset button (for Voyager Pro+ or
Voyager Pro UC v2) or go in the Mobile menu to transfer audio back to the
Headset.
Note: “Transfer Audio to Mobile” is an alternative option to “Take Mobile call on
the Go”. The only difference is that it keeps the call information on screen
Can I use both a PA50
Wireless Mic and Bluetooth
Headset with Calisto? Or
can I use 2 different Mobile
Phones?
•Yes,butyouwillneedtodecidewhichofthe2toactivelyconnect.
•Goto“Mobile”menutoviewwhichofthe2devicesiscurrentlyconnected(it
should say “Disconnect” Vpro if Vpro is currently connected). Select “Setup” and
follows the instructions to select a different Headset or Mobile Phone.
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