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Frequently ask
ed questions
37
9 Frequently asked
questions
www.philips.com/support
In this chapter you will find the most frequently
asked questions and answers about your phone.
Connection
The handset does not switch on!
• Charge the battery : Put the handset on
charger.After a few moments the phone will
switch on.
• Check the charger connections
• Use only the SUPPLIED
RECHARGEABLE BATTERIES
The phone does not work at all.
• Make sure that the adaptor and the phone
cord are connected properly
• Check that the batteries are fully charged
and installed properly
• This phone does not work during power
failure
Communication is lost during a call!
• Charge the battery
• Move closer to the base station
Poor audio quality
• Move closer to the base station
• Move the base station at least one metre
away from any electrical appliances
No dialling tone
• Check the connections. Reset the phone :
unplug and plug back in the mains.
• Charge the batteries for at least 24 hours
• Move closer to the base station
• Use the line cable provided
• Connect the line adaptor (when needed) to
the line cord
The is blinking.
• Move closer to the base station
• Check battery level
• Register the handset to the base station
The appears soon after the batteries
are charged.
• Replace the batteries with new ones (use
only RECHARGEABLE batteries)
Set-up
Caller ID does not work properly.
• Check with your local phone company that
the CID service is subscribed to
• Let the phone ring at least once before
answering
The Call Waiting call cannot be answered.
• Check with your local phone company and
select the correct recall duration
The handset LCD displays nothing.
• Try again by disconnecting and connecting
the base station power supply and follow
the procedure to register a handset (see
Section 5.7.6)
• Make sure the two supplied rechargeable
batteries have been inserted properly into
the battery compartment
• Remove and place back the handset
batteries
• Make sure the supplied batteries are
charged up
The handset displays UNREGISTERED
• Follow the procedures to register the
handset to a base