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Caller information is not
announced.
L The handset or base unit’s ringer volume is turned
off. Adjust it (page 36, 37).
L When one handset is selected to ring for cellular
calls, other units do not announce caller
information. To change the selection, see page 16.
L The Talking Caller ID feature is turned off. Turn it
on (page 35).
L The ring as cell mode is set to “On (without
Talking CID)”. To change the mode, see page
16.
L The number of rings for the answering system is
set to “2 rings” or “Toll saver”. Select a
different setting (page 55).
L Your unit does not announce caller information if
– the base unit or 2 or more handsets are on a
call.
– a headset is in use.
Caller information is
displayed or announced
late.
L Depending on your service provider/telephone
company, the unit may display or announce the
caller’s information at the 2nd ring or later.
L Move closer to the base unit.
The caller list/incoming
phone numbers are not
edited automatically.
L The Caller ID number auto edit feature is turned
off. Turn it on and try again (page 35).
L You need to call back the edited number to
activate Caller ID number auto edit.
I cannot dial the phone
number edited in the caller
list.
L The phone number you dialed might have been
edited incorrectly (for example, the long distance
“1” or the area code is missing). Edit the phone
number with another pattern (page 45).
Time on the unit has
shifted.
L Incorrect time information from incoming Caller ID
changes the time. Set the time adjustment to
“Manual” (off) (page 37).
The 2nd caller’s
information is not
displayed during an
outside call.
L In order to use Caller ID, call waiting, or Call
Waiting Caller ID (CWID), you must first contact
your service provider/telephone company and
subscribe to the desired service.
After subscribing, you may need to contact your
service provider/telephone company again to
activate this specific service, even if you already
subscribed to both Caller ID and Call Waiting with
Caller ID services (CWID).
Problem Cause/solution
TG658x(e).book Page 68 Friday, February 26, 2010 7:50 AM