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Caller ID
Answering system (KX-TG3721/KX-TG3821 series: page 3, 4)
Problem Cause/solution
Caller information is not
displayed.
L You must subscribe to a Caller ID service. Contact your
service provider/telephone company for details.
L If your unit is connected to any additional telephone
equipment such as a Caller ID box or cordless telephone line
jack, plug the unit directly into the wall jack.
L If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
L Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again.
Caller information is
displayed late.
L Depending on your service provider/telephone company, the
unit may display the caller’s information at the 2nd ring or
later.
L Move closer to the base unit.
Time on the unit has
shifted.
L Incorrect time information from incoming Caller ID changes
the time. Set the time adjustment to “Manual” (off) (page 29).
The name stored in the
phonebook is not fully
displayed while an
outside call is being
received.
L Edit the phonebook entry name to fit in 1 line of text (page 25).
Problem Cause/solution
The unit does not record
new messages.
L The answering system is turned off. Turn it on (page 37).
L The message memory is full. Erase unwanted messages
(page 38).
L The recording time is set to “Greeting Only”. Change the
setting (page 41).
L If your own greeting message is not recorded properly, callers
are unable to leave a message. Record your own greeting
message again (page 38).
L If you subscribe to a voice mail service, messages are
recorded by your service provider/telephone company, not
your telephone. Change the unit’s number of rings setting or
contact your service provider/telephone company (page 41).
My own greeting
message cannot be
properly heard.
L Record your own greeting message again (page 38).
I cannot operate the
answering system.
L Someone is using the unit. Wait for the other user to finish.
L A caller is leaving a message. Wait for the caller to finish.
L The handset is too far from the base unit. Move closer.
TG37xx38xxBX(e).book Page 52 Wednesday, June 8, 2011 2:08 PM