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4.1 Troubleshooting
226 User Manual
I cannot send a call waiting tone to the
dialled extension.
• The other party has not set the Call Waiting
feature.
( Sending a Call Waiting Notification (Call
Waiting), 1.4.4 Answering Call Waiting, 1.8.3
Receiving Call Waiting (Call Waiting/Off-hook Call
Announcement [OHCA]/Whisper OHCA))
• The other party has set Data Line Security.
( 1.8.9 Protecting Your Line against Notification
Tones (Data Line Security))
I forgot the password. • Ask the manager to assist you.
( 2.1.1 Extension Control)
The background music started suddenly.
• Turn off the music.
( 1.8.8 Turning on the Background Music (BGM),
2.1.4 Turning on the External Background Music
(BGM))
I do not want to display a number which
is stored in memory.
• Conceal the number.
( Storing Names and Numbers, 3.1.3 Customising
the Buttons)
I want to confirm my extension number.
• ( Your Extension Number in 1.1.1 Before
Operating the Telephones)
The date and time are not correct. • Set the date and time by system programming.
( Date & Time [000] in 3.3.2 System
Programming)
The display is not shown well.
• Change the Display contrast level.
( 3.1.2 Settings on the Programming Mode)
I want to distinguish the tones.
• ( To distinguish the ringing tones for each CO,
INTERCOM, ICD Group, PDN, or SDN button (Digital
proprietary telephone only), 3.1.3 Customising the
Buttons)
The MESSAGE button light lit. • Another extension left you a message waiting
indication while you were on the phone or away
from your desk.
An SDN button on my extension does not
work.
• A PDN button is not assigned on the extension
corresponding to your SDN button.
Create a PDN button on the desired extension.
( 3.1.3 Customising the Buttons)
Problem Remedy