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1.8 Utilising the Call Centre
User Manual 109
1.8 Utilising the Call Centre
1.8.1 Leaving an Incoming Call Distribution Group (Log-in/
Log-out, Wrap-up)
To set Log-in/Log-out
You can control your status in an incoming call
distribution group. When in the Log-out mode,
incoming calls to the group will not ring at your
extension. When you return, calls will again ring at
your extension. (Default: Log-in)
Even if your extension is logged-in, you can have a
specified time period (wrap-up time) when you will not
receive calls after completing a previous call. This
time can be used for you to write a report and so on.
You can also manually select "Not Ready" mode to
temporarily leave a distribution group.
Log-in
Log-out
Wrap-up
Talk.
Not Ready
Ready
Off-hook.
On-hook.
PT/SLT/PS
Enter
736
.
Log-out
Log-in
0
1
OR
Enter
ICD Group extension
number
or .
Specified
OR
ICD Group
extension no.
All
3 67
Enter
0
or
1
.
C.Tone
ICD Group: Incoming Call Distribution Group