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4.1 Troubleshooting
178 User Manual
4.1 Troubleshooting
4.1.1 Troubleshooting
Troubleshooting
Problem Remedy
The telephone does not work properly.
• Consult your dealer.
I cannot use the telephone. • The telephone is locked.
Unlock your telephone. ( 1.5.3
Preventing Other People from Using Your
Telephone (Extension Lock), 2.1.1 Extension
Control)
• Your telephone is connected to an eXtra
Device Port.
System programming is required. Consult
your dealer.
Some features do not work. • System management may restrict certain
features.
Consult your manager.
• The feature numbers have changed.
Confirm the revised number and try again.
Even though following the manual
instructions, none of the operations
work when using a proprietary
telephone.
• The Intercom line was not seized. The seized
line, when going off-hook, was changed by
personal setting. ( 3.1.2 Settings on the
Programming Mode)
In the manual, going off-hook means an
Intercom line is seized.
If the setting has been changed, press the
INTERCOM button after going off-hook and
follow the instructions.
The parallelled single line telephones do
not ring.
• "No ring" may be selected.
Change the setting to ring. ( 1.7.11 Setting
the Parallelled Telephone to Ring (Parallelled
Telephone))
The telephone does not work using the
personal settings or with other settings.
(One-touch dialling, forwarding
destination, etc.)
• The extension line has been changed. The
previous telephone’s settings have not been
cleared.
Clear the settings and then programme
your desired settings again. ( 1.7.13
Clearing Features Set at Your Extension
(Extension Feature Clear), 3.1.1 Customising
Your Phone (Personal Programming), 3.1.3
Customising the Buttons)