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1.8 Call Center
User Manual 83
1.8.2 Manual Queue Redirection
When your incoming call distribution group is busy and other outside calls arrive, the
arriving calls are put in a waiting queue.
Extensions can check the status of the queue with the Hurry-up button light, and forward
the longest waiting call in the queue to a preset destination manually.
This feature is also known as Hurry-up Transfer.
To forward the waiting call
• The Hurry-up button light shows the current status as follows:
Off:
No waiting call.
Red on:
Some calls are waiting.
Flashing red:
The number of calls exceeds the manual queue redirection level.
Customizing Your Phone
• 3.1.3 Customizing the Buttons
Create or edit a Hurry-up button.
PT/PS
Press red or flashing red
Hurry-up
.
(Hurry-up)